Customer Service Representative

Job Summary

FixCenter Services Limited is seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service, managing customer inquiries, coordinating service requests, and ensuring customers have a smooth experience from the point of inquiry through service completion.

We are looking for someone who is customer-focused, confident, organized, proactive, and able to communicate effectively with both customers and internal teams.

Key Responsibilities

1. Attend to customers professionally through phone calls, WhatsApp, social media, and walk-in inquiries.
2. Receive and properly document customer service requests and repair/service jobs.
3. Provide customers with accurate information regarding services, pricing, job status, and expected timelines.
4. Coordinate effectively with technicians and other departments to ensure timely completion of customer jobs.
5. Follow up on pending jobs and keep customers informed of progress.
6. Handle customer complaints and escalate issues appropriately when necessary.
7. Maintain accurate customer and service records.
8. Follow up with customers after service completion to ensure satisfaction.
9. Identify opportunities to recommend relevant services to customers and support the company's sales objectives.
10. Maintain a professional relationship with new and existing customers.
11. Ensure company customer service policies and procedures are followed.
12. Perform other duties as assigned by management.

Requirements

1. HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
2. Previous experience in customer service, front desk, sales, or a related role is an advantage.
3. Excellent verbal and written communication skills.
4. Good interpersonal and problem-solving skills.
5. Ability to remain calm and professional.
6. Good organizational and follow-up skills.
7. Ability to work effectively with a team.
8. Computer literacy and familiarity with operational systems.
9. Experience in a service-based or technology-related business is an added advantage.