Business Operations Manager

Job Summary

We are seeking a highly driven Business Operations Manager to oversee and drive overall performance. The successful candidate will be responsible for coordinating sales, marketing, and technical teams, improving revenue generation, enforcing accountability, and ensuring efficient day-to-day operations. This role carries clear performance targets and requires a hands-on manager who can convert operational activities into measurable revenue growth.

Core Responsibilities

Business & Revenue Management

1. Manage monthly and quarterly revenue targets.
2. Develop and implement strategies to improve sales performance across all channels.
3. Monitor daily sales activities and ensure consistent follow-up on leads and customer inquiries.
4. Identify new revenue opportunities, partnerships, and service offerings.
5. Prepare and submit periodic business performance and revenue reports.

Sales & Marketing Team Management

1. Supervise and coordinate marketers and sales representatives.
2. Set daily, weekly, and monthly targets for the sales and marketing team.
3. Track individual performance and enforce accountability.
4. Ensure marketing activities translate into actual sales and revenue.

Technical Team Oversight

1. Supervise technical staff to ensure efficient service delivery.
2. Ensure technicians follow proper work processes and timelines.
3. Oversee job completion, service quality, and customer satisfaction.
4. Ensure technical activities are properly priced, invoiced, and converted into revenue.
5. Bridge the gap between technical work and business profitability.

Operations & Process Control

1. Oversee day-to-day operations of the service center.
2. Ensure proper coordination between front desk, marketing, and technical teams.
3. Implement operational procedures to improve efficiency and reduce waste.
4. Ensure accurate record-keeping of jobs, sales, and services rendered.
5. Enforce company policies and operational standards.

Customer Experience & Retention

1. Ensure high service quality and professional customer engagement.
2. Handle escalated customer complaints and resolve issues promptly.
3. Drive customer retention through service excellence and follow-up.
4. Monitor customer feedback and recommend improvements.

Requirements

Education

1. HND/BSC in Business Administration, Management, Marketing, or related field.

Experience

1. 3–5 years' experience in operations, sales management, or business management.
2. Previous experience managing sales or marketing.
3. Experience in service based or tech related business is a strong advantage.

Skills & Competencies

1. Strong leadership and people-management skills.
2. Proven ability to drive revenue and enforce accountability.
3. Excellent communication, negotiation, and problem-solving skills.
4. Strong organizational and reporting skills.
5. Ability to work under pressure and deliver results.
6. Business-minded, firm, and proactive.